A, pattern: The entire wrap is perfect pre-sale, sells, post-sale "thespecialized design service" the system.
B, organization: The headquarters are equipped with the specialtechnical service center, is responsible to train and the managementtechnical service personnel.
C, service stage
(1) Preparatory stage
1. Customer establishment file system flow
2. Equipment and technical order documents deliveryconfirmation flow
3. Entire machine leaves the plant the examination and thecertificate provides the flow
4. The product arrives the confirmation, instructs theequipment to take place - the equipment confirmation flow.
5. Customer technology training flow
6. Plan examination flow
7. Front the product tries the flow. The equipment confirmedagain.
8. Debugging plan making flow
9. Debugging date confirmation flow
(2) Measures/the debugging stage
10. Debugging and report flow. Writes up adjusts the test testreport
11. Operation training flow. The assistance works out theequipment engine room control system, assists to choose, the traininguser operation administrative personnel
(3) application stage
12. technical services personnel warranty period whencontract agreement in the compartment technical nature pays a returnvisit with the maintenance of equipment flow
13. Service, maintenance flow: In technical service personnelwarranty period when contract agreement in the compartment regularlycarries on the performance determination to the equipment, by thewritten report circular customer equipment application condition, andputs forward the specialized maintenance proposal.
14. Scene training system: In technical service personnel warrantyperiod when contract agreement in the compartment regularly carries onon-site maintenance training to the equipment operation attendant